Simple SIP Trunk Setup for Your ChoiceCloudPBX Account

📱 What You’ll Need

Before you begin, make sure you have:

• ✅ Your ChoiceCloud PBX extension number (e.g., 101)

• ✅ Your SIP password (provided in your welcome email)

• ✅ A SIP-compatible app, such as:

  • Our official apps: choicecloudpbx.com/app-download-links/

  • Third-party apps like Zoiper, Linphone, Bria, or Grandstream Wave

🔌 How to Connect Your Phone or App
1️⃣ Download a SIP App

Install one of the following apps based on your device:

• Android / iOS / Windows:
  Download from choicecloudpbx.com/app-download-links




• Alternatives:

• Grandstream Wave

• Bria

• Linphone

• Zoiper

2️⃣ Enter Your SIP Details

Open your SIP app and enter the following:

• Username → Your extension number (e.g., 101)

• Password → Provided in your welcome email

• SIP Address → (e.g.,  callcard.choicecloudpbx.com)

• Port → Use 5060 (UDP) or 5061 (TLS)

📧 You’ll find all this information in your welcome email. If you need help locating it, feel free to contact our support team.

3️⃣ Make a Test Call

Once your app shows “Connected”:

• Try calling another extension (e.g., 102)

• Or dial an external number (if your plan supports outbound calling)

If the call connects and audio works, you're all set!

🚦 Troubleshooting Tips

• ❌ Can’t register?

  • Double-check that your username and password are entered exactly as provided.

  • Ensure your device is connected to a stable internet connection.

• 🎧 No audio?

  • In your app settings, try switching the transport method from UDP to TCP or TLS.

  • Turn off VPN or firewall temporarily to test.

• 📵 Dropped calls?

  • Use a private, high-speed connection instead of public Wi-Fi.

💬 Need Help?

• 💬 Live Chat: Available directly on the PBX portal

• 📧 Email: [email protected]