Complete KYC Level 2 for Full Access To Our PBX Platform

To access the full features on the platform, as well as to prevent fraud and comply with global telecom regulations, all users must complete a simple identity verification process, called KYC LEVEL 2, before purchasing virtual numbers or updating your caller ID. This verification ensures you're a legitimate user and helps us keep the platform secure for everyone.

To prevent fraud and comply with global telecom regulations, KYC Level 2 verification is mandatory before purchasing virtual numbers. 

This ensures:

 ✔ Security – Your number stays uniquely tied to your verified identity.
 ✔ Compliance – We adhere to telecom laws in different countries.
 ✔ Fraud Prevention – Stops unauthorized use of virtual numbers.

⚠️ You must complete Level 2 KYC before you can buy virtual numbers or update your caller ID.
You can still choose a calling plan without it, but virtual number purchases will be restricted.

Our fast, secure verification is powered by Stripe, a trusted global payment and identity verification provider.

• Go to portal.choicecloudpbx.com and sign into your account.

• In the left menu, click "KYC Verification".

• Select "Start KYC Verification 2".

• Read the terms confirming Stripe’s secure handling of your data.

• Click "Agree and continue" to proceed.

📱 Option 1: Scan QR Code (Fastest Method)

• Click "Continue on your mobile device".
• Scan the QR code with your phone’s camera.
• The verification page will open automatically.

      If QR scanning isn’t possible:

• Click "Other options".
• Choose to receive a link via:

1. • 📧 Email

   • 📱 SMS (Text)

   • 📋 Copy link manually

2. Open the link on your smartphone.

• Grant camera permissions when prompted.

• Follow the instructions to scan your ID (passport, driver’s license, or national ID).

• Ensure:

• No glare or shadows

• All text is readable

• The document is fully visible

• Some users may need to:

• Take a selfie (for facial recognition)

• Provide a secondary document

• Verify proof of address (varies by country)

• Most verifications complete in 2-15 minutes.

• In rare cases, it may take up to 24 hours.

• You’ll receive a confirmation email or dashboard notification.

Once you complete Level 2 KYC, you’ll:

• Receive a confirmation email or dashboard notification




• Unlock the ability to purchase and assign virtual phone numbers (local, toll-free, or international, depending on your region)




• Be able to manage these numbers directly from your account

If you're unsure which documents to upload or your KYC gets rejected, reach out via live chat. We’ll help you fix any issues quickly.