What Happens After I Pick a Plan?

Once you choose a plan through the portal and top up your account, your PBX service becomes active — usually within minutes. Here’s a step-by-step look at what happens next and how you can start using the system right away.

After your payment is confirmed, you’ll get a notification in your dashboard and/or email confirming that your plan is now active.

If not already done, you’ll be assigned:

• A PBX username

• A SIP login (for app or desk phone access)

• Access to your web phone (sent via email or visible in the portal dashboard)

If you prefer a browser-based option:

• Use the link provided after activation

• No need to install anything

• Just log in and start calling

📝 Note: The web phone is separate from the main PBX portal and becomes available only after a plan is activated.

Use the login credentials to:

• Download and install the ChoiceCloud PBX softphone (for desktop or mobile)

• Log in and make a test call to confirm it’s working

Once you’re logged in:

• Your assigned PBX number becomes active

• You can make calls to local and international numbers (based on your plan)

• Incoming calls will ring on all devices where you’re logged in

If something doesn’t work or you're missing login details, just contact our team through the live chat. We’ll help you complete setup in minutes.